We are able to process exchanges and returns for all full priced items that were delivered in the last 30 days. Original shipping costs will not be refunded. Return and exchange shipping costs are $4.99.
The product must be in new, unused condition with all the original Kitty and Vibe tags, and the hygiene sticker must still be attached. We know that you need a quick try-on at home but please don’t take your piece for a swim! For hygienic reasons, please wear underwear while trying on your product.
Due to health regulations, items that are soiled, worn, damaged or laundered will not be accepted. Soiled garments include any indication of bodily fluid marks, deodorant, and/or makeup stains. It is at Kitty and Vibe’s discretion to determine if the returned product has been soiled. We reserve the right to refuse a refund if a product is damaged, excessively dirty, or missing tags/stickers. If it is determined to be soiled or incorrectly sent back to us, orders will not be accepted for a refund, but we will offer you store credit.
Once your return is delivered to our warehouse it can take up to 14 business days to process your return and receive your refund. As soon as you receive your refund email notification, you typically will see the funds hit your account within 3-5 business days, depending on how fast your bank processes.